At US Foods, outdated kitchen equipment was hindering operational efficiency and growth. Operations manager Sarah sought a solution that would modernize their facilities and ensure ongoing efficiency. Santos Technical Services provided comprehensive equipment upgrades and implemented a stringent maintenance schedule, significantly enhancing overall kitchen performance and food quality. The upgrades led to faster service times, reduced operational costs, and improved customer satisfaction. Sarah's decision to partner with Santos proved pivotal, turning US Foods' kitchens into state-of-the-art facilities and establishing Santos as a trusted partner for future expansions.

One busy morning, a flagship Dunkin' Donuts location faced every café's nightmare: a complete coffee machine breakdown. With customer satisfaction hanging in the balance, store manager Mark immediately called Santos Technical Services, known for their quick response and efficient service. Within an hour, Santos' technicians were on-site, swiftly repairing the coffee machines and performing preventive checks to avoid future issues. The downtime was minimized, and customer service continued without a hitch. Grateful for the rapid rescue, Dunkin' Donuts now relies on Santos for regular maintenance across multiple locations, securing a reliable service that keeps their operations smooth and customers happy.

Subway is committed to providing fast, efficient service and freshly made sandwiches to its customers. When several Subway franchises began experiencing repeated equipment failures that slowed service and affected food quality, they turned to Santos Technical Services for expertise. Santos quickly identified the root causes—aging ovens and inefficient refrigeration systems. Our team upgraded the ovens to the latest models that cook more evenly and faster, and improved the refrigeration systems to ensure fresh ingredients were kept at optimal temperatures. Post-upgrade, Subway saw a remarkable improvement in service speed and customer satisfaction. The reliability of the new equipment also reduced maintenance costs and downtime. Impressed by these changes, Subway has continued to partner with Santos for ongoing equipment maintenance and further enhancements, ensuring that they can always deliver the excellent service that customers expect.